FAQs

Welcome to the FAQ section for Eone-Boutique! We’ve compiled the most common questions about our brand, our beautiful jewelry necklaces, and your shopping experience. If you can’t find the answer you need below, please contact us!

About Our Brand & Products
Q: What does Eone-Boutique specialize in?
A: Eone-Boutique is a jewelry brand based in the United States dedicated to curating and selling high-quality, stylish jewelry necklaces. We focus exclusively on necklaces to bring you the best selection of chains, pendants, and chokers.

Q: Where are your products sourced?
A: Our pieces are sourced from reputable manufacturers and artisans to ensure the highest standards of craftsmanship and quality materials.

Q: What materials are your necklaces made from?
A: We offer a variety of materials, including Sterling Silver, Gold Vermeil, Stainless Steel, and other fine metals. Specific material details are always listed in the product description for each necklace.

Q: How do I care for my jewelry?
A: We recommend avoiding direct contact with harsh chemicals, perfumes, and lotions. Store your necklace in a dry, cool place, preferably in its original box or a soft pouch, and clean it gently with a soft cloth.

Ordering & Payment
Q: Where can I shop for Eone-Boutique necklaces?
A: You can browse and purchase our full collection directly on our official website: https://www.hispaniceonejewelryboutique.com.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as other secure payment options displayed at checkout.

Q: Can I change or cancel my order?
A: If you need to modify or cancel an order, please contact us immediately at support@hispaniceonejewelryboutique.com. We can usually accommodate requests if the order has not yet been processed for shipping.

Shipping & Delivery
Q: Where do you ship?
A: We primarily ship to customers within the United States. For international shipping inquiries, please contact us before placing your order.

Q: How long does it take to process an order?
A: Orders are typically processed and prepared for shipment within 1-3 business days.

Q: Do you offer free shipping?
A: Yes! We offer FREE Standard Shipping on all U.S. orders that meet our minimum order value. Details are available on our Shipping Information page.

Q: How can I track my necklace order?
A: Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier’s website.

Returns, Exchanges, & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and in their original packaging with tags intact. Please refer to our full Refund and Returns Policy for details.

Q: How do I start a return for my necklace?
A: To initiate a return, please email us at support@hispaniceonejewelryboutique.com with your order number and the reason for the return. We will provide you with the necessary instructions.

Q: When will I receive my refund?
A: Once we receive and inspect the returned item and approve the return, the refund is processed back to your original payment method within 7–10 business days.

Need More Help?
We are here to assist you!

Email: support@hispaniceonejewelryboutique.com (We aim to respond within 24 business hours)

Website: https://www.hispaniceonejewelryboutique.com